With the COVID-19 pandemic continuing to escalate, we are all adjusting to a “new normal”. For you this may include homeschooling, working from home, or maybe a major life event that was canceled. Whatever it is that has changed for you, we understand that each has its own challenges, and we want to remain a place you can call home. Living The Difference is all about leaving people better than we found them, and now is no exception. Our teams have been diligently monitoring the developing COVID-19 situation and have implemented precautionary measures in an effort to protect you. We appreciate your understanding and cooperation as we navigate this time together.
We encourage you to submit all rent payments and service requests online through the resident portal. The Resident Portal can be found at https://www.rentcafe.com/residentservices/apartmentsforrent/userlogin.aspx
We will no longer accept packages in the leasing office effective March 23rd through July 31st. You are responsible for arranging package delivery to your door or to another location such as your local post office. Communities that have a controlled access package room or package locker system will continue to receive packages via these systems.
In order to comply with CDC guidelines, we have closed our amenity spaces until further notice. This includes the clubhouse, pool, business center, fitness center, playground and grill area/outdoor pavilion. The pet park will remain open but we ask that you limit gathering to less than 10 people at a time.
All in-person resident events have been postponed until further notice. However, we’re staying engaged online and offering virtual tours, virtual fitness classes and other live events at a variety of our communities. Follow your community on social media for updates on virtual events.
Our apartment homes are available to lease and our teams would be happy to help you find the right home. We are currently conducting virtual and video tours only. Contact the leasing office to take your virtual tour today.
Effective May 1st, Hawthorne is resuming completion of non-essential service requests. If you have submitted a non-essential service request, you will receive a call from the office team. The team will confirm that we have your permission to enter your apartment. Please know our service team members will be wearing personal protective equipment. If you are not comfortable with someone entering your apartment to complete the repair, we are happy to place your request on hold until you let us know you are ready.
We appreciate your patience and understanding as we press on through this difficult time. Our commitment to LIVING IT! for you has not faltered, and we will continue to take necessary precautions to ensure your well-being.
For more information on COVID-19, please visit the Centers for Disease Control and Prevention (CDC) resource page here.